Most pieces are handcrafted to order and ship in 3–4 weeks. Need it sooner? Choose Premium Delivery at checkout or contact us—when possible we’ll prioritize your order for an earlier dispatch. Engraving or complex customizations may add 3–4 extra days.

Yes—most designs support engraving (up to ~20 characters). Please note: engraving adds about 3–4 days to production and engraved items are final sale (no exchange). Double-check spelling and ring size before confirming.

If your piece hasn’t entered final production, we can usually adjust size, metal, or center stone once. Changes can affect price and timeline. After engraving or final setting begins, changes aren’t possible.

Absolutely. Share your idea or inspo and our designers will confirm feasibility and a timeline. Custom pieces are final sale (no exchange), but we’ll guide sizing and details carefully before production.

We ship with trusted couriers and fully insure every parcel until it’s signed for. You’ll receive a dispatch email with tracking. For urgent dates, select Premium Delivery (fees may apply).

Once you’ve finalised your design, you can confirm your ring size on the product page before checkout. That same page includes our Ring Size Guide with step-by-step instructions and a printable measurer. Prefer extra certainty? We’ll post a complimentary ring sizer kit on request—confirm your size once it arrives.

Yes—your order ships in plain, discreet outer packaging for security. Inside, you’ll find a gift-ready presentation box and care card.

Want something special? We can customise the packaging (e.g., message card, presentation details). Just go to “Custom Design Request” and share your preferences.

Yes. Your piece includes documentation with diamond details and metal specifications suitable for insurance. If you need a formal valuation letter, let us know and we’ll include it.