Privacy Policy

This Privacy Policy explains how Aurumya (“Aurumya”, “we”, “us”, “our”) collects, uses and shares your personal information when you visit aurumya.com.au, contact us or purchase from us.

By using our website or providing your details to us, you agree to this Privacy Policy.
 Nothing in this Policy is intended to limit your rights under applicable privacy or consumer laws in Australia.

 

1. What personal information we collect

We may collect information including:

  •  Contact details
     - Name
     - Email address
     - Phone number
     - Billing and shipping address
  • Order and purchase details
     - Items you purchase or save
     - Ring size and custom design preferences
     - Date and value of orders
  • Payment-related information
     - Payment method (for example, bank transfer, card via Stripe, Zip/Afterpay)
     We do not store your full card details on our own servers. Card details are     processed by third-party payment providers (for example, Stripe, Zip/Afterpay).
  • Website and usage information
     - Pages you visit on our website
     - Items viewed, added to cart or wishlisted
     - Device type, browser and IP address
     - Interaction with emails or messages we send
  • Communication and consultation details

      Information you provide when you:

- Contact us by phone or email

- Book or attend a consultation
 Ask questions about products or custom designs

We generally collect this information directly from you, but some technical and usage data is collected automatically through cookies and similar technologies.

 

2. How we collect your information

We may collect information when you:

  • Browse or use aurumya.com.au
  • Place an order or start checkout
  • Create an account or log in
  • Complete a form (for example, consultation request or custom design form)
  • Contact us by phone, email or messaging
  • Click on our ads or interact with our social media pages
  • Sign up through any promotions or lead forms

Our website is hosted on Shopify, which also provides some of the ecommerce services we use. We may also connect our site to other tools (for example, CRM, email marketing and analytics platforms).

 

3. How we use your information

We use your personal information for purposes including:

  • Processing your orders

- Confirming and fulfilling purchases

- Handling payments and refunds

- Delivering products and providing order updates

  • Customer service and support

- Answering questions and providing after-sales support

- Handling warranty, resizing, returns and repair enquiries

  • Custom and engagement services

- Understanding your preferences for custom designs

- Preparing quotes, drawings or proposals for you

  • Marketing and communications

- Sending you updates, offers and product information

- Notifying you about launches, promotions or news

- Showing you relevant ads or reminders (where permitted by law and platform rules)

When you leave your details on Aurumya.com.au (for example, by contacting us, starting checkout, or requesting a consultation), you may be added to our marketing list.
 You can opt out of marketing at any time (see section 6).

  • Business operations and improvement

- Managing our website, Shopify store and CRM

- Analysing website usage and performance

- Improving our products, services and user experience

- Managing fraud, security and technical issues

4. Sharing your information

We do not sell your personal information.

We may share your information with:

1. Service providers and platforms

  • Website and ecommerce providers (for example, Shopify)
  • Payment gateways (for example, Stripe, Zip/Afterpay)
  • Email, SMS and CRM providers
  • Analytics and advertising platforms (for example, Google Analytics, Meta platforms), subject to their terms
  • Courier and logistics companies (for delivery and returns)

2. These service providers are used to help us run our business and provide our services to you.

3. Parent and partner companies

 Your information may be stored in or accessed by systems managed by our parent and partner companies where they assist us with:

  • Marketing and advertising
  • Website and technical support
  • Business operations and administration

4. In some cases, these companies may contact you for Aurumya or other related services or offers, in line with this Privacy Policy. You can opt out of marketing communications at any time.

5. Legal and compliance

We may share information where required or authorised by law, or where we reasonably need to:

  • Respond to lawful requests by authorities
  • Protect our rights, property or safety, or that of our customers or the public
  • Assist with fraud prevention or security issues

Some service providers and systems we use may be located outside Australia (for example, Shopify or payment providers with overseas servers). Where your information is stored or processed overseas, we aim to work with providers that use reasonable safeguards to protect your data.

 

5. Cookies and tracking technologies

Our website may use cookies and similar technologies to:

  • Remember your preferences and items in your cart
  • Help the website function correctly
  • Understand how visitors use the site
  • Measure the performance of our marketing and ads

You can adjust your browser settings to block or limit cookies. However, some parts of the website may not function properly if cookies are disabled.

Some third-party tools (for example, Google Analytics or Meta Pixels) may also collect data about your activity on our site, under their own privacy terms.

 

6. Marketing communications

When you provide your details on Aurumya.com.au or through our forms, you may be subscribed to receive:

  • Emails or SMS messages from Aurumya
  • Occasional communications from our parent or partner companies about Aurumya-related services or offers

We aim to keep these communications relevant and reasonable.

You can opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in an email, or
  • Replying as instructed in an SMS, or
  • Contacting us at admin@aurumya.com.au and asking to be removed from marketing lists

Please note:

  • Even if you opt out of marketing, we may still send you non-marketing messages related to your orders, account, warranty, legal notices or important service updates.

 

7. How we protect your information

We use reasonable physical, technical and administrative measures to help protect your personal information, including:

  • Limiting access to systems to those who need it for business purposes
  • Using reputable platforms like Shopify and recognised payment providers
  • Taking reasonable steps to safeguard our website and CRM systems

However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.

 

8. Accessing and correcting your information

You may request:

  • Access to personal information we hold about you, and
  • Corrections to any information that is inaccurate, out of date or incomplete

To do this, please contact us at:

  • Email: admin@aurumya.com.au

We may need to verify your identity before providing access or making changes.
 In some cases, there may be legal or operational reasons why we cannot provide certain information; if so, we will explain this to you.

 

9. How long we keep your information

We keep personal information for as long as reasonably necessary to:

  • Provide products and services to you
  • Maintain records for our business and legal purposes
  • Meet any legal, regulatory or accounting requirements

Where personal information is no longer needed, we will take reasonable steps to delete, anonymise or securely destroy it, subject to any legal obligations to retain certain records.

 

10. Third-party links

Our website may contain links to other websites or services that we do not control.

We are not responsible for the privacy practices of those sites.
 We recommend you review the privacy policies of any third-party websites you visit.

 

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

  • The most current version will always be available on aurumya.com.au
  • Changes will apply from the date the updated Policy is posted

We encourage you to review this page periodically to stay informed about how we handle your information.

 

12. Contact us

If you have any questions, concerns or requests about this Privacy Policy or how we handle your personal information, please contact us:

  • Email: admin@aurumya.com.au
  • Phone: +61 489 278 190

We will do our best to respond within a reasonable time.